Dear Sir,

Shortly before midnight on the 12th December last year my elderly father aged 90 had a serious fall which resulted in my mother having to call the ambulance and my father was taken to A & E. MI was called and went to the hospital. I remained there with my parents until I left at about 3 am. Prior to my leaving it had been decided to keep my father in and they were sorting out which ward he was to be taken to. I left because I had an appointment myself at 9.45 at the hospital.

On going to the hospital the following morning shortly after 9 am I went to A & E to ask which ward my father had been taken to. I had not wanted to call my mother to ask as I wanted to leave her asleep as I was not sure what time she had got back home.

I explained about my father having been taken in the previous night and asked which ward he had been taken to. I was informed that I could not be given this information as it would be a breach of data protection.

Obviously I was taken aback by this response and asked if I could speak to her line manager. She went and a man returned and I again explained the situation and asked which ward my father had been taken to so as to visit him. He then also explained that I could not be given this information due to data protection.

I tried to explain and informed him of my father's full name, date of birth and address and showed my I/D card to show that I even had the same name. He was very apologetic but stated that he could not give me the information. I then asked if I could speak to his line manager as I could not believe that to give me the information I was requesting was a beach of data protection. He left and returned a few minutes later and asked me into the office and again explained that he could not give me the information but suggested that I go to a particular ward and that they might be able to help me.

I then went to this particular ward and was able to see my father for a few minutes.

It was almost a surreal incident because I just could not believe what I was being told that they could not give me the information. I do not wish to make a complaint as such to or about the GHA who do a fantastic job but I cannot believe that the staff are being properly trained in exactly would amounts to a breach of data protection.

Can you imagine someone having a serious traffic accident and being rushed to A & E and when the family arrive asking about their family member being informed that they could not inform them if he or she had been taken there.

I would hope that someone looks into this so as to clarify what information must remain withheld and what can be released.

Thank you

Jimmy Golt

26-02-2020 PANORAMAdailyGIBRALTAR